Legal

Privacy policy

We prioritize the protection of user data through a robust privacy policy.

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How we collect information
Information sharing
Data retention

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Information We Collect

  1. Personal Information: When you sign up, contact us, or use our services, we may collect details such as:
    • Name, email address, phone number, and company details
    • Payment and billing information (processed securely through third-party providers)
    • Account login credentials
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  2. Usage Data: We collect data on how you interact with our platform, including:
    • Chat interactions and support inquiries
    • Pages visited, features used, and engagement metrics
    • Device type, browser type, IP address, and approximate location
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  3. AI & Automation Data: If you use our AI automation services, we may process:
    • Customer inquiries and responses
    • Appointment bookings and business preferences
    • AI chatbot and voice assistant interactions‍
  4. Third-Party Integrations: If you connect Kiora.ai with third-party platforms (e.g., CRMs, scheduling tools), we may collect relevant data necessary for integration

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How We Use Your Information

  1. Provide and improve our services: Deliver AI automation, chatbot assistance, and appointment scheduling features.‍
  2. Personalize user experience: Tailor responses, recommendations, and business insights.
  3. Enhance AI Capabilities: Train our AI models to improve accuracy and automation.‍
  4. Communicate with users: Send important updates, product improvements, and customer support responses.
  5. Analyze performance: Generate analytics on platform usage to optimize efficiency.
  6. Ensure security: Detect fraudulent activities, secure user accounts, and comply with legal requirements.

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Information Sharing‍

We do not sell or rent personal information. However, we may share information in the following cases:

  1. ‍With service providers: We work with third-party partners (e.g., payment processors, hosting services) who require limited access to operate our platform.
  2. With business integrations: If you connect Kiora.ai with third-party tools (e.g., CRMs, scheduling software), data may be shared to enable these integrations.
  3. For legal reasons: If required by law, subpoena, or regulatory request, we may disclose necessary information.
  4. In case of a business change: If Kiora.ai undergoes a merger, acquisition, or sale, user data may be transferred as part of the transition.
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Data Retention‍

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and enhance platform functionality. Our retention policy includes:

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  1. Account Information: Stored as long as your account is active. You may request deletion at any time.
  2. Chat and AI Data: Retained to improve AI automation and provide historical insights, with options to delete upon request.‍
  3. Billing & Transaction Data: Stored for accounting and legal compliance purposes
  4. ‍Aggregated & Anonymized Data: Used for analytics and AI training without personally identifiable details.

If you wish to modify, access, or delete your data, you can contact us at team@kiora.ai
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Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through email or by posting a notice on our website.
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Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us.

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